
What is KPO and why it could be even bigger than BPO in the age of AI
There’s a shift happening in global outsourcing. It’s no longer just about reducing costs, it’s about how businesses access talent and deliver specialist services at scale. That’s where Knowledge Process Outsourcing (KPO) comes in. While BPO is already well established across sectors like customer service and finance, KPO is quickly gaining ground by applying the…