How Switchboard, MD automates real-time call transcription in clinical contact centers with Amazon Nova Sonic
In high-volume healthcare contact centers, every patient conversation carries both clinical and operational significance, making accurate real-time transcription necessary for automated workflows. Accurate, instant transcription enables intelligent automation without sacrificing clarity or care, so that teams can automate electronic medical record (EMR) record matching, streamline workflows, and eliminate manual data entry. By removing routine process…


