
As AI ‘revolutionises UK shopping’, consumers have concerns about staying in control – report
Published September 24, 2025 While UK shoppers are increasingly embracing artificial intelligence (AI) in their retail experiences, a “significant trust and control gap remains”, according to a new study. Image: Scurri A massive 72% of consumers have expressed concerns about AI making decisions without their input, the report by delivery management and post-purchase experience software…