
Gen Z is impatient with slow customer service, prefers social shopping – report
Published September 16, 2025 We’ve already been told by one recent survey that Gen Z-ers are reshaping fashion consumption and brand engagement “through a unique blend of pragmatism and purpose”. But another survey shows just how demanding they are when it comes to online services. Photo: Pexels In fact, there’s a serious ‘Need for Speed’, as…