Unlocking the future of professional services: How Proofpoint uses Amazon Q Business

This post was written with Stephen Coverdale and Alessandra Filice of Proofpoint. At the forefront of cybersecurity innovation, Proofpoint has redefined its professional services by integrating Amazon Q Business, a fully managed, generative AI powered assistant that you can configure to answer questions, provide summaries, generate content, and complete tasks based on your enterprise data….

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5 Key Facts about Medicaid’s Share of National Health Spending

Medicaid, as the primary program providing comprehensive coverage of health care and long-term services and supports to about 80 million low-income people in the United States, accounts for one-fifth of all personal health care spending in the United States and a large share of state budgets. During its 60 years since enactment, Medicaid’s share of health insurance…

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Building the AI-enabled enterprise of the future

“This is one of those inflection points where I don’t think anybody really has a full view of the significance of the change this is going to have on not just companies but society as a whole,” says Patrick Milligan, chief information security officer at Ford, which is making AI an important part of its…

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The flawed carbon math that lets major polluters off the hook

Climate action is falling behind on the goals as stated in the Paris Agreement. To meet those goals, countries must act according to their ‘fair share’ targets. However, researchers from Utrecht University found a bias in how ambition and fairness assessments were calculated until now: “previous studies assessing countries climate ambition share a feature that…

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The connected customer | MIT Technology Review

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos that limit both agility and consistency. The current wave of artificial intelligence, particularly agentic AI that can reason and act across workflows, offers a powerful…

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