Microsoft says AI saved it $500 million – despite it also confirming massive job cuts




  • AI is enhancing productivity at Microsoft – and could be threatening jobs after all
  • The company says it saved $500 million by using AI in call centers
  • Microsoft has laid off thousands of workers in 2025 alone

Microsoft has declared that artificial intelligence is now saving the company money across sales, customer services and software engineering.

Reports have claimed that in a recent company meeting, Microsoft’s Chief Commercial Officer Judson Althoff revealed the company has saved over $500 million in its call centers alone, thanks to the implementation of artificial intelligence, while simultaneously improving employee and customer satisfaction.



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