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Incident closed – for some…
Fitbit’s official status page is now reporting the incident as “closed”, indicating the fix is rolling out to users and the outage has ended, which lines up with those decreasing Downdetector reports.
However, according to our email inbox and the reports on Reddit, many people can’t get back into their accounts still. For those people, we have to assume a fix is imminent – but let us know if the problem persists.
Reader email: Some people are still affected
One reader, emailed in to tell us that they’re still not back in the app, despite the fix that’s apparently rolling out.
“Yes, I’m affected. Can’t sync, reinstalled app, now can’t login.”
This is despite the plunging Downdetector reports shown below, which seem to indicate the worst is behind us. Hang in there!
We’re back! from r/fitbit
Are we back? One user just posted that they’re able to log in once again with their regular details, with others chiming in that it’s working.
However, other users are stating that they still can’t access their app, so it’s clear the fix is slowly being rolled out to the userbase.
That’s reassuring news for Fitbit fans, but it’s helpful to know how fast this fix is rolling out. If you’re still being affected by the outage (or you missed recording an important event or workout), drop us an email at the address above.
Is there something wrong with my Fitbit?
Probably not. Whether you’ve got an ancient Fitbit Alta, a cheap-and-cheerful Fitbit Inspire 3, or a top-of-the-line Google Pixel Watch 3, don’t panic: your actual device is likely fine, even if it’s not syncing to your app. There seems to be no need to restart or tinker with your Fitbit device itself, at least until Google comes out with an official fix.
The issue, as mentioned in previous posts, seems to be from the Fitbit app. You may lose some of today’s data as a result of this syncing issue, but it’s too early to understand the full ramifications of a big outage like this. However, it’s a relief that your best fitness tracker is likely just fine.
An email from a reader
A reader with the handle D.Z. emailed in to add their voice to our suspicions: “Neither my husband nor I have been able to sync our Fitbits this morning. We’ve tried on a phone and four different tablets.”
It’s interesting to note this is a problem occurring across devices: because it’s affecting both mobile and web apps, something is going wrong with Fitbit on the back end.
Therefore, if you’re reading this, switching devices and trying to log in on something else probably won’t work: the problem is coming from your Fitbit account, not the device you’re logging in on.
Fitbit’s official status: “experiencing a major outage”
status.fitbit.com confirms the app and web API alike is experiencing a “major outage”, with service disruption (not a complete blackout, however) across both channels.
However, it’s interesting to note that Device Sync / Pairing is listed as “Available” with a green tick, which contrasts with the reports from users on Reddit in the previous post.
Reddit speaks out
Hopping over to the Fitbit subreddit, we found the post above with a barrage of comments all saying the same thing: their Fitbit devices wouldn’t sync to the app, and when they tried uninstalling and reinstalling the app, they could no longer log in again. Here are a few examples:
Our first clue something was wrong came from a huge spike in Downdetector, which you can see above. At the time of writing, we’re seeing over 2,000 reports of outages, with many more users turning to other sites like Reddit to voice their displeasure.
