What is KPO and why it could be even bigger than BPO in the age of AI



There’s a shift happening in global outsourcing. It’s no longer just about reducing costs, it’s about how businesses access talent and deliver specialist services at scale. That’s where Knowledge Process Outsourcing (KPO) comes in. While BPO is already well established across sectors like customer service and finance, KPO is quickly gaining ground by applying the same industrialized approach to professional expertise.

Think legal research, fraud investigations, graphic design or medical diagnoses – processes that rely not just on execution, but on judgment. This is where KPO stands apart. From process to judgment

Hans Zachar

Group Chief Information Officer at Nutun.



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