Sentiment Analysis with Text and Audio Using AWS Generative AI Services: Approaches, Challenges, and Solutions
This post is co-written by Instituto de Ciência e Tecnologia Itaú (ICTi) and AWS. Sentiment analysis has grown increasingly important in modern enterprises, providing insights into customer opinions, satisfaction levels, and potential frustrations. As interactions occur largely through text (such as social media, chat applications, and ecommerce reviews) or voice (such as call centers and…


