NewDay builds A Generative AI based Customer service Agent Assist with over 90% accuracy

This post is co-written with Sergio Zavota and Amy Perring from NewDay. NewDay has a clear and defining purpose: to help people move forward with credit. NewDay provides around 4 million customers access to credit responsibly and delivers exceptional customer experiences, powered by their in-house technology system. NewDay’s contact center handles 2.5 million calls annually,…

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Google Wants to Get Better at Spotting Wildfires From Space

“With fire in particular, times are compressed so much that you have to apply technology to make a decision within the timeframe that you can impact the outcome of what’s happening,” Collins says. Krystal Azelton, a senior director at the Secure World Foundation, a nonprofit that advocates for sustainable space policies, says that while satellites…

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Can we fix AI’s evaluation crisis?

As a tech reporter I often get asked questions like “Is DeepSeek actually better than ChatGPT?” or “Is the Anthropic model any good?” If I don’t feel like turning it into an hour-long seminar, I’ll usually give the diplomatic answer: “They’re both solid in different ways.” Most people asking aren’t defining “good” in any precise…

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Build an agentic multimodal AI assistant with Amazon Nova and Amazon Bedrock Data Automation

Modern enterprises are rich in data that spans multiple modalities—from text documents and PDFs to presentation slides, images, audio recordings, and more. Imagine asking an AI assistant about your company’s quarterly earnings call: the assistant should not only read the transcript but also “see” the charts in the presentation slides and “hear” the CEO’s remarks….

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What is inference in AI? Google experts explain

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No-code data preparation for time series forecasting using Amazon SageMaker Canvas

Time series forecasting helps businesses predict future trends based on historical data patterns, whether it’s for sales projections, inventory management, or demand forecasting. Traditional approaches require extensive knowledge of statistical methods and data science methods to process raw time series data. Amazon SageMaker Canvas offers no-code solutions that simplify data wrangling, making time series forecasting…

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